Call Center Supervisor Position at Premium Health Center

Call Center Supervisor

Administration

Location:

4510 16th Avenue Brooklyn, NY 11204

Hours:

Full Time

Premium Health is looking for outstanding candidates for the Call Center Supervisor position which covers our Internal Medicine, Pediatric, Podiatry, and Dermatology departments.

Premium Health, located in the heart of Brooklyn, is committed to providing compassionate, culturally sensitive, comprehensive health care, and behavioral health services to everyone in the community in need, regardless of ability to pay.  Through our services, we aim to achieve community wellness for the individuals and families we serve. Premium Health prioritizes a collaborative care approach and utilizes evidence-based treatment, thus achieving improved patient care and superior outcomes. 

Our goal is to ensure the culture of the office and each patient experience meets our Standards of CARE:

Compassion, Agility, Respect, and Excellence.

Ideal candidate can work well under pressure in fast paced environments with proven ability to effectively lead a team.

Time Commitment:

- Sunday – Thursday, 11 am - 7 pm

- on call as needed

Responsibilities:

Ensure that call center operation runs smoothly and efficiently
Supervise and coach Call Center Specialists
Conduct trainings for new hires
Maintain a scheduling database to track availability of associate and communicate daily and weekly schedules, forecast and available staffing, along with approving timecards
Process and resolve escalated complaints
Continuously improve patient experience
Improve employee engagement within the center
Ensure a professional atmosphere at all times
Analyze call center data and metrics to identify areas of improvement
Develop systems in the call center to build streamlined processes
Collaborate with other departments needs for call center
Perform additional tasks and projects as assigned by manager

Requirements:

1-2 years in a medical front desk or call center environment or equivalent satisfactory combination of experience and educational background
Exceptional verbal, and written communication skills
Problem solving and decision-making abilities
Thinks nimbly
Effective conflict resolution
Experience working in a fast-paced environment
Proficient computer skills

Preferred:

Compensation:

Salary to commensurate with experience, $25-$30 per hour.

Premium Health Notable Benefits:

PTO, Medical, Dental & Vision Insurance, Life Insurance, Retirement plans
Public Service Loan Forgiveness

Apply Here

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